What happens if I am not home when the delivery team arrives?

Our delivery team will contact you approximately 30 minutes before arrival at the phone number you provided us with. Upon arrival, if the delivery team is unable to reach you by means of knocking/doorbell/telephone, they will wait an additional 15 minutes. If at this point there is still nobody available to accept delivery, the drivers will be dispatched to their next stop.

If you would like to have a second delivery attempt, a re-delivery fee would apply. To schedule this, you can contact our customer support team at 855-692-5446 x2.

Delivery fees are non-refundable unless the delivery is canceled at least 2 days prior to the scheduled delivery date.

For complete terms, please visit

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