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How do Furniture Delivery appointments work?

Aki-Home offers deliveries Monday - Saturday from 9am - 9pm.

When you select a date for your delivery, please choose a day where you can be available between these hours. Then, 2 days before your delivery date, we will contact you via phone to let you know what your specific delivery time frame is. Normal delivery time frames are 9am-1pm, 1pm-5pm, and 5pm-9pm.

Then, on your day of delivery, the team assigned to your delivery will contact you approximately 30 minutes prior to their arrival to let you know they are on the way. 

If you opt for a Next Day delivery, you will not get a time frame phone call. Instead, you will get a call approximately 1 hour before delivery the following day between the hours of 9am-9pm.

Unfortunately, we are unable to allow customer selection of the time frames.
This is due to the fact that we want to offer you, our customer, the lowest possible pricing on your delivery. To be able to do this, our delivery provider routes the delivery trucks based on the actual deliveries on that specific day. Each route is optimized to ensure the most deliveries in the smallest areas. To be able to accomplish this, specific time requests cannot be honored.

While we know this method may not work for every situation, we are always willing to work with you and find the best solution to your needs. 
We are always able to reschedule if something comes up and the time frame does not work for you. If you have any questions, please do not hesitate to contact us at 855-692-5446 x3 or via our online CONTACT FORM

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