*This applies to standard deliveries only, not next day deliveries.
Two days before your delivery date, you will receive an automated phone call in which you will be requested to confirm the date and will be provided with a 4 hour delivery window. This will help you get a good idea of the time that the delivery team will arrive at your location. If you have not confirmed your delivery at that point, you will then receive an email requesting again to confirm your delivery date and time frame, if you have provided us with your email address. If we have not received the confirmation from you from either the automated phone call or email, we will then make one final attempt to reach you with a live call.
Additionally, on the day of your delivery, you will receive a phone call from the delivery team approximately 30 minutes prior to the arrival of your delivery to let you know that the team is on their way. At this time, please let the team know if there are any special instructions such as where to park or which gate to enter through.
If the delivery time frame will not work out with your schedule, please call us at 855-692-5446 x3 as soon as possible so that we can reschedule your delivery for a day that is more convenient for you.
0 Comments