We really hope that this never happens to anyone. However, we realize that not every shipment will get to it's destination in perfect condition. In the case that you receive a damaged package/item, please contact us immediately via our Contact Form or by phone at 855-692-5446 x3.
At this point, we will ask that you email us pictures of the damage and to inspect all items. We will then contact the carrier to find out if they need to pick the items up for inspection or if they can simply be shipped back to us. If you would like an exchange, we can ship the replacement out immediately. If you would like a refund, please note that we cannot issue the refund until the damaged items have been shipped back to either Aki-Home or the carrier. Once the carrier has responded (Usually 5-7 days) and the damaged item(s) has been picked up, we can process a refund.
If you have any questions about damaged items, please contact our customer support team at 855-692-5446 x3, 7 days a week from 9am-9pm.